Terms of service
Welcome to Thrifty Adventures. By accessing and using our website, making a booking, or engaging with our services, you agree to be bound by these Terms of Service and by our full tour Terms & Conditions, which form the booking contract. Where the two differ, the Terms & Conditions apply. Please read them carefully before proceeding.
1. Use of Website
This website is owned and operated by Thrifty Adventures (Pty) Ltd. All content—including text, images, and logos—is the property of Thrifty Adventures and may not be reproduced or distributed without written permission.
By using our site, you agree to use it only for lawful purposes and in a way that does not infringe the rights or restrict the use of others.
2. Booking a Tour
All bookings are subject to availability and confirmation. To secure your spot, a deposit is required (R2,000 for road tours and R3,000 for flight tours, unless a package states otherwise). Paying the deposit or any amount towards a booking confirms that you accept our Terms & Conditions. Full details on deposits, payment deadlines, cancellations and refunds are on our Payments & Refunds page and in our Refund policy.
By booking a tour, you confirm that you are at least 18 years of age or have the consent of a legal guardian, and that the traveller information you provide is accurate and complete.
3. Pricing & Packages
All tour package prices are per person sharing and subject to change based on currency fluctuations, fuel surcharges, airline changes, and third-party provider rates. Packages include only what is listed under "Package Includes". We reserve the right to update tour pricing before a booking is confirmed.
4. Payments
Payments can be made through our secure online payment providers, approved instalment options, or EFT. We do not store card details, and we will never ask for your card PIN, security code or online banking password.
5. Promotional Packages & Discounts
Promotional pricing is subject to availability and specific conditions. Discounts (such as birthday or returning-client offers) must be requested during quoting or invoicing. They cannot be applied after the invoice is paid or during/after the tour. For full details, refer to our Promotional Booking Policy.
6. Changes & Cancellations
We reserve the right to make necessary changes to itineraries, accommodation, flights, or package details, and will communicate changes at the earliest possible opportunity.
If a tour is postponed because of events outside our reasonable control (such as natural disasters, border closures or airline disruptions), it will be rescheduled within 12 months. If we cancel or postpone a tour for reasons within our control, such as low booking numbers, you may choose a transfer or a refund as set out in clause 5.9A of our Terms & Conditions.
For client-initiated cancellations, our refund structure applies as outlined on our Payments & Refunds page.
7. Client Responsibilities
It is your responsibility to ensure you have valid travel documents, including passports (valid for at least 6 months after return), visas, vaccinations, and entry requirements for your destination and any transit countries. Thrifty Adventures is not responsible for any costs or issues arising from missing or invalid travel documents, denied boarding or refused entry.
Clients are expected to behave respectfully toward fellow travellers, staff, and local communities. We reserve the right to remove any guest who behaves in a disruptive, dangerous, or disrespectful manner.
8. Liability
Thrifty Adventures is not liable for personal loss, injury, damage, or delays resulting from third-party services, events outside our control, or client negligence, to the extent permitted by law. We recommend purchasing comprehensive travel insurance to protect against unexpected events.
9. Complaints & Disputes
Please raise any concerns with your tour host within 12 hours during a tour, or contact us with your booking reference. We aim to acknowledge written complaints within 2 business days and respond within 10 business days.
10. Media & Photography
Photos and videos may be taken during the tour for promotional purposes. If you do not wish to appear in any images, please inform us before, at the start of, or during the tour. Shared media is offered as a complimentary service when available. No raw or unedited files will be released.
11. Privacy
Your personal information is treated confidentially in accordance with the Protection of Personal Information Act (POPIA). We do not share your information with third parties unless required for the purpose of your tour (e.g. booking flights or accommodation) or to process your payments.
12. Contact
For any questions about these terms, please reach out to:
📧 Email: info@thriftyadventures.co.za
📱 WhatsApp: +27 84 331 1059 / +27 65 102 6163
🌐 Website: www.thriftyadventures.co.za
By continuing to browse our site or complete a booking, you confirm that you have read, understood, and agreed to our Terms of Service and Terms & Conditions.